Palliative care and hospice provider will enhance real-time data capture, education and communication with patients and families through telehealth and remote patient monitoring
TRU Community Care (TRU), a non-profit healthcare organization providing a continuum of care for individuals living with advanced illness and loss, announces partnership with Vivify Health, the developer of the nation’s leading connected care platform for holistic patient care and engagement, to implement Vivify’s remote patient monitoring (RPM) and telehealth solutions as the foundational technology of its new TRU Tele-Care program.
The goal of TRU Tele-Care is to enable more real-time data exchange between TRU Community Care and the patients and families it serves. The program will enhance TRU’s ability to proactively manage a patient’s disease progression over time. It will also make it easier for patients and families living with complex and chronic illness to communicate with the organization and take advantage of its clinical expertise and educational materials. This virtual care approach is in keeping with TRU’s philosophy of enabling patients to remain comfortably in their homes while receiving the care they require.
“Our mission is to affirm life at every step of patients’ and their families’ journey through illness and loss,” said Michael McHale, president and CEO of TRU Community Care. “That mission can be difficult to accomplish when care is provided in the home setting and we want to be available in real-time 24/7. We wanted to create an ability to monitor vital data about our patients on a daily basis, visualize their disease progression without having to dispatch personnel to their homes each time, and communicate visually as well as verbally on-demand. The Vivify Pathways platform was the only solution we saw that gave us the comprehensive, two-way capabilities we required in a single package. We believe it will help us advance our mission exponentially.”
TRU Community Care entered the test phase for the solution in December 2019 using tablets supplied by Vivify Health. The tablets are used for visual and verbal communication and to provide education to patients and families.
“We see remote patient monitoring (RPM) and telehealth not as a replacement for our in-home visits but as an extension of our services,” McHale said. “It allows us to be there when the patient needs us most. Getting ahead of health events through data monitoring and virtual visits gives us the ability to provide better care which we believe will improve the patient experience.”
“TRU Community Care is bringing real comfort and dignity to patients and families who are facing advanced illnesses,” said Eric Rock, founder and CEO of Vivify Health. “They understand that care is more than data on a chart, although that is an important element. It’s also about being there for the patients and families on a human level. We are proud that the Vivify Pathways platform is giving them the means to humanize the patient experience and help these families through some of the most difficult times they will face.”