TRU

Caring For Our Community Since 1976.

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(303) 442-0961 | (877) 986-4766

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TRU Email Update

January 28, 2021

Hello all TRU employees,

Before reading further, please save these Outlook-Web-Access-MS365 Instructions to your desktop.

This evening (1/28/21) at 6pm, we will begin moving all remaining email accounts from our old email system to the new Microsoft 365 email. We expect the migration to be completed between 6am and 8am tomorrow (1/29/21).  

We suggest taking the following steps in preparation for tonight:

  • Review the instructions document in full
  • If you have additional contacts on your phone, refer to that portion of the instructions document
  • Plan to lose your existing photos and text threads when you reboot your phone
  • Talk with your manager about alternative methods of communication for tonight through Friday morning when email may be inaccessible.

You will know your email account has been moved when logging onto (or while using) the old OWA (http://owa.trucare.org/owa) when you see the following error.

After your account has been moved:

  1. Access your new Microsoft 365 email using the instructions in the Logging In section on page 3 of the instructions document.

If you have followed the instructions and cannot access your Microsoft 365 OWA, you may call IT Support M-F 8am-5pm at 303-926-4747. In addition, on-site help is available as shown below:

Tele-Care Center (Mary Hammack’s cube):

  • Friday, 1/29/21 from 8am – 5pm
  • Saturday, 1/30/21 from 8am – 2pm
  • Monday, 2/1/21 – Friday 2/5/21, from 8am – 5pm daily

Care Center

  • Thursday, 2/4/21 from 7am – Noon

For off-hours support call the numbers below in the order shown:

  • Hunter Bingham: 720-839-9752
  • Anthony Daghita: 720-290-5270
  • Alan Catterson: 303-919-2057

2. Follow the instructions in the Setting Up Your TRU Phone for Email on Microsoft 365 section beginning on page 10 of the linked document.

Note: we do NOT anticipate that you will lose email or calendar items from the past few weeks since the last reset.

We appreciate your help and patience during this challenging transition.

Your IT Team

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About TRU

TRU Community Care (TRU) affirms life at every step of your journey with illness and loss. Our vision is to lead a healthcare transformation by engaging with our communities and offering innovative, meaningful care for those living with illness and loss.

Founded as Boulder Hospice in 1976, TRU is a Colorado-licensed, Medicare and Medicaid-certified, nonprofit health care organization serving Boulder, Broomfield, Adams, Jefferson, Arapahoe, Denver, and Weld Counties and beyond. With a focus on providing a continuum of care for members of our community living with advanced illness and loss, TRU’s programs include TRU Hospice, TRU PACE (Program of All-Inclusive Care for the Elderly), TRU Palliative Care, Landmark Memory Care, and TRU Grief Services.

TRU Hospice is proudly accredited by The Joint Commission and is a five-star-level hospice in NHPCO's We Honor Veterans program created in collaboration with the Department of Veterans Affairs (VA). TRU is a member of the National Hospice and Palliative Care Organization (NHPCO), the National Partnership for Healthcare and Hospice Innovation (NPHI), the Center to Advance Palliative Care (CAPC), Nurses Improving Care for Healthsystem Elders (NICHE), and the National PACE Association (NPA).

Our Services

TRU Grief Services
& Administrative Offices
2594 Trailridge Drive East
Lafayette, CO 80026

TRU Hospice Care Center
1950 Mountain View Avenue
4th Floor South
Longmont, CO 80501

TRU Thrift Shop
5565 Arapahoe Avenue
Boulder, CO 80303

TRU PACE Program
2593 Park Lane
Lafayette, CO 80026

TRU Denver Office
1415 Park Avenue West
Denver, CO 80205

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