MatrixCare Go-Live Support March 8 – 12:
Onsite Support: 8:00 am – 5:00 pm – Trailridge Conference Room (old Call Center)
Virtual Support: 8:00 am – 5:00 pm – Log in to this Zoom link for virtual support
After Hours Support: 5:00 pm – 8:00 am – Contact the On-Call Clinical Manager for MatrixCare Support after hours
For IT Support (typical iPad and iPhone/ connectivity/ equipment issues):
Help Desk hours will return to normal
After hours support (after 7 pm) and weekend support will be available as usual (see on-call schedule)
2/26/21:
Hello TRU staff! This email contains important information for all users who will be impacted by the EMR switch from Netsmart to MatrixCare (primarily hospice, pall, support staff, and billing teams). Please read thoroughly if you will be using MatrixCare in any capacity.
Timing:
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Sunday, February 28, 5:00 pm: All zzTest Environments will be deactivated and unavailable for use
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Monday, March 1, 12:01 am: Go-Live switch occurs
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Monday, March 1, beginning of your shift:
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Please start your shift by logging into MatrixCare
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Home Teams – Please check your email for the final Nightly Triage Report AND log in to the Communicate App to review patient needs
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Tuesday, March 2 and beyond, beginning of your shift:
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You will no longer receive a Nightly Triage Report – you must log in to the Communicate App to review triage/follow-up/patient needs
Remember:
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Netsmart will be available for reference only after Go-Live. Do NOT enter new patient information after this Sunday in Netsmart.
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Verify your visits in NetSmart before logging out at the end of your final shift before the switch to MatrixCare Go-Live.
Support:
We recognize that teams will need extra support during this critical transition time. Your MatrixCare Super Users are at your service!
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For MatrixCare Go-Live Support March 1 – 5:
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Onsite Support: 7:30 am – 5:30 pm – Trailridge Conference Room (old Call Center)
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Virtual Support: 7:30 am – 5:30 pm – Log in to this Zoom link for virtual support
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After Hours Support: 5:00 pm – 8:00 am – Contact the On-Call Clinical Manager for MatrixCare Support after hours
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For IT Support (typical iPad and iPhone/ connectivity/ equipment issues):
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Help Desk hours will be extended from 7 am – 7 pm. In person support will be available at Hunter Bingham’s cubicle on the 2nd floor at Trailridge, across from Medical Records.
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After hours support (after 7 pm) and weekend support will be available as usual (see on call schedule)
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We know that this is enormous undertaking, and we can’t say enough how much we appreciate the effort, training, patience, enthusiasm, and grace so many of you have shown throughout the process. I’m proud to call you my colleagues!
With gratitude,
Raegan
